1. General Provisions

1.1. These Terms and Conditions define the rules for placing orders, concluding sales contracts, and the rights and obligations of the seller and the customer in the online store.
1.2. The seller is:
MK
Aleja Wolnosci 3B/17
63-500 Ostrzeszow, Poland
EU VAT: PL8992795483
Email: production@valsvans.eu

2. Placing Orders

2.1. Orders can be placed through any of our online platforms 24 hours a day.
2.2. An order is considered placed once the customer confirms the purchase and receives an email confirming the order has been accepted.
2.3. All prices are listed in EUR or equivalent in local currency and include VAT.

3. Payment and Delivery

3.1. Customers can choose from the available payment methods (e.g., bank transfer, online payment, cash on delivery).
3.2. Orders are typically processed within 2 to 7 business days, depending on product and the selected delivery method.
3.3. Delivery costs are calculated and preseneted to the customer before transaction.

4. Right of Withdrawal

4.1. Consumers have the right to withdraw from a distance contract within 14 days without giving any reason.
4.2. The 14-day period begins on the day the consumer or a third party indicated by the consumer (other than the carrier) takes possession of the goods.
4.3. To exercise this right, the consumer must inform the seller by email or in writing. No specific form is reuired.
4.4. A refund will be issued no later than 14 days after the returned goods are received or proof of return is provided.
4.5. The customer is responsible for the direct cost of returning the goods.

5. Complaints and Legal Guarantee

5.1. Products sold through the store are covered by a legal guarantee in accordance with Directive (EU) 2019/771.
5.2. If a product is defective, the customer may request a repair, replacement, price reduction, or withdrawal from the contract if the defect is substantial.
5.3. Complaints should be submitted via email, including a description of the issue, photos (if possible), and proof of purchase.
5.4. The seller will respond to the complaint within 14 calendar days.

6. Personal Data Protection

6.1. Customer data is processed in accordance with Regulation (EU) 2016/679 (GDPR) solely for the purpose of order processing.
6.2. Detailed information is available in the Privacy Policy below.

7. Final Provisions

7.1. Matters not covered by these Terms and Conditions are subject to the applicable laws of Poland and European Union regulations.
7.2. In the event of a dispute, consumers may seek alternative dispute resolution through the EU's ODR platform: https://ec.europa.eu/consumers/odr

For your safety and to ensure proper use of your item, please follow these precautions:

• Always place the furniture on a level and stable surface to prevent tipping or instability.

• Do not overload baskets, drawers, or shelves — this item is not designed to hold heavy loads.

• Avoid prolonged exposure to moisture, heat, or direct sunlight, which can damage materials and weaken joints.

• Periodically check and tighten all fasteners, joints, and connections, especially if the item is used frequently.

• Keep out of reach of small children — tipping, entrapment, or suffocation risks may arise, especially with drawers, woven components, or lightweight construction.

• Do not sit, stand, or climb on the furniture. This item is intended for storage and light household use only.

• If any component appears damaged or unstable, discontinue use immediately.

Failure to follow these guidelines may result in injury or damage.

Effective Date: 10.04.2025

1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, place an order, or contact us. We are committed to safeguarding your privacy and complying with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR).

2. Data Controller

The data controller responsible for processing your personal data is:
MK
Aleja Wolnosci 3B/17
63-500 Ostrzeszow, Poland

3. What Personal Data We Collect

We may collect the following categories of personal data:

• Full name

• Email address

• Phone number

• Shipping and billing address

• Payment information (processed securely via third-party providers)

• Order details and purchase history

• IP address and device/browser data (for analytics and fraud prevention)

We do not collect sensitive personal data unless required by law.

4. How We Use Your Data

We process your personal data for the following purposes:

• To process and fulfill your orders

• To provide customer service and respond to inquiries

• To issue invoices and meet legal obligations (e.g., accounting, tax)

• To send transactional emails (e.g., order confirmations, delivery updates)

• To improve our website and user experience (analytics, cookies – see below)

• To prevent fraud and ensure platform security
  
  

Legal bases for processing under Article 6 GDPR include:

• Performance of a contract (Art. 6(1)(b))

• Compliance with legal obligations (Art. 6(1)(c))

• Legitimate interests, such as marketing or fraud prevention (Art. 6(1)(f)), where applicable and balanced
  
  

5. Data Sharing

We may share your data with third parties only when necessary for the above purposes, including:

• Courier and logistics providers

• Payment service providers

• IT and hosting providers

• Accounting and legal consultants
  
  

All such parties are contractually bound to comply with GDPR requirements.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purpose for which it was collected, including:

• Order fulfillment and customer service

• Compliance with legal obligations (e.g., tax, accounting)

Data is typically retained for a period of 5–6 years, unless legal requirements demand otherwise.

7. Your Rights

As a data subject under the GDPR, you have the following rights:

• Right to access your data

• Right to rectify incorrect or outdated information

• Right to erase your data (“right to be forgotten”)

• Right to restrict or object to data processing

• Right to data portability

• Right to lodge a complaint with your local data protection authority
  (In Poland: President of the Personal Data Protection Office – UODO)
  
  

To exercise your rights, contact us at: production@valsvans.eu

8. Changes to this Policy

We reserve the right to update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date indicated at the top.